Concrete Dispatcher

JOB SUMMARY

The Concrete Dispatcher works directly under the guidance of the Dispatch Manager and his/her supervisor, the Region 1 Production Manager. He/she is primarily responsible for phone calls from customers and placing them into our computer systems. Responsibilities also include carrying out company objectives, policies, and principals as they relate to central dispatch performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All Concrete Dispatchers must follow company policy, procedures, and management’s instructions.

• Having read and understood the Employee’s Handbook.
• Report to work on time and ready to start the shift.
• Maintain a clean, neat, and professional appearance when reporting to work and throughout the day.
• Receive telephone orders from customers in a polite, purposeful, and professional manner.
• Enter all orders in a timely, professional, and accurate manner.
• Assist the customer in making the proper concrete mix selection and necessary associated products.
• Monitor the delivery schedule to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
• Communicate with mixer drivers, plant managers, and production managers to avoid or address issues, concerns, or problems.
• Work closely with the Assets Department as well as 3^rd party vendors to monitor truck availability to ensure superior customer satisfaction and maximum equipment and labor availability.
• Coordinate with Accounts Receivable to ensure proper billing to customers and discuss/correct any recurring problems generated by the dispatch department.
• Assist Plant Managers in monitoring trucks via GPS, especially pours that are taking too long.
• Assist in making efficient use of fleet and plants by evaluating order service locations.
• Perform various functions as directed by the Dispatch Manager including but not limited to:
  • Time and Attendance reporting
  • Raw material ordering
  • Daily inventory management
  • Process credit card payments for COD orders

ENVIRONMENTAL CONDITIONS

Work is performed in a mixture of plant and office environment.  Work day starts at 6:30am and goes through 5:00pm (later as needed). Rotating evening phone duties are required during the week, and rotating on site Saturday half days are required.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.